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Ria Sankar
★★★★★
in the last week
We bought an exceptionally, high-quality Kohler & Campbell (K&C) working with Hui Jin at Classic Pianos, Bellevue. The K&C at this store, outperformed Baldwins we tried elsewhere. We loved Hui’s approach, giving us the right … More information while allowing us to make decisions at our own pace. Kind, thoughtful experts guide you here.
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Jackie Chu
★★★★★
a week ago
We recently consigned our Yamaha piano through Classic Pianos with Chun-Wei, and the entire process was incredibly seamless from start to finish. Chun-Wei was wonderful to work with: communicative, professional, and very helpful every step … More of the way. Everything was handled smoothly and efficiently, and we felt well taken care of throughout the process.
We truly appreciate the care and ease they brought to what could have been a complicated process. Highly recommend Classic Pianos for anyone looking to consign a piano!
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Chen Zhang
★★★★★
a week ago
I had a wonderful experience with this piano store. They offer a wide variety of pianos, and the overall quality is excellent. The pricing is also very reasonable, especially considering the level of craftsmanship and selection available. … More
I’d especially like to thank Hui Jin, who was incredibly knowledgeable and attentive. They took the time to understand my needs and provided thoughtful, detailed recommendations without any pressure.
From the initial purchase to delivery and setup at home, the entire process was smooth and well-organized. The team continued to offer careful and responsive support even after the piano arrived, which I truly appreciated.
Highly recommend this store to anyone looking for a quality piano and outstanding customer service.
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Qiushuo Yu
★★★★★
a week ago
Hui helped me find my dream piano in two weeks. Great moving experience too!
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Chuan Zhu
★★★★★
3 weeks ago
[2026 Spring] My son did piano very well and shows great talent on it. We had to first thank Jin Hui's help earlier to recommend such a great teacher to us too. We decided to upgrade him a grand piano even only used the Yamaha U3 for … More 18 months. Due to the great experience last time, we didn't hesitate at all to select the grand piano from the same store and request her excellent service again. Thanks for the trade-up program, we were able to deduct the full price of it when doing the upgrade. Jin Hui collected our budget and requirements, provided us the floor plan, and recommended a few of pianos from used to new, very honestly on her opinion about pros and cons of each one, but not push us at all to buy. With teacher's help, we ended up the brand-new Bosendorfer VC 170! it has been in my house for 1 month, and we really like it!
[2024 Fall] Jin Hui is very professional and recommend the piano matching the current and next lvl need.
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M Fan
★★★★★
4 weeks ago
Thanks Jin Hui and Junwei help! Very thoughtful and helpful.
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YANZHE XU
★★★★★
a month ago
Super easy shopping experience, the store is well organized and I didn't feel overwhelmed at all. Yue Liu and Hui Jin were really helpful letting me try out different models and giving me a feel for what suited me best. Ended up going … More with a Yamaha U1 at a reasonable price, couldn't be happier with it. Yue Liu was awesome to work with. Professional, knowledgeable, and zero pressure. She even helped me dispose of my old piano at no extra cost, which saved me a huge headache. Really went above and beyond. Would definitely come back and recommend to anyone looking for a piano!
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George Pro
★★★★★
a month ago
After being away from practicing for 2 years, I needed a piano. Classic Pianos had helped me sell my Steinway B, so I turned to them. Because I had a small space, I decided on a digital piano, but after trying them out I knew I really wanted … More an acoustic piano. Ben and Hui were infinitely patient and didn't try to influence me. I got a Yamaha U1 and for an upright, it was very satisfactory. But the opulent sound of my Steinway B kept nagging at me, so I went back to Classic Pianos. Again, Ben and Hui, in their low key but helpful way, introduced me to many pianos including the new Yamaha CX series, with which I was unfamiliar. What a surprise! Here was a richness and ringing quality reminiscent of Steinway, which I had never associated with Yamaha. With Ben and Hui's help I got a C3X and am very happy with it.
The purchase of a piano requires patience, sensitivity, and keen listening on the part of the salesperson. Ben has just the right approach. I highly recommend Classic Pianos.
George H. Pro
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Tianyu Lu
★★★★★
a month ago
A very good buying experience